Kinbora wants customers to shop with confidence.
Eligible products may be returned according to the conditions described in this policy and any mandatory consumer rights applicable to the customer.
Kinbora wants customers to shop with confidence.
Eligible products may be returned according to the conditions described in this policy and any mandatory consumer rights applicable to the customer.
A return may be accepted where the product meets applicable return conditions, for example where it is:
within the applicable return period;
in an eligible condition;
and accompanied by required order information.
Certain goods may have different rules because of hygiene, personalization, perishability, digital delivery, sealed goods, or other legally recognized exceptions.
The applicable return window should be clearly displayed according to Kinbora's actual commercial policy and mandatory consumer law.
Do not publish a specific number of days unless that period has been officially approved for Kinbora.
Where legally permitted, returned goods should generally be:
reasonably protected;
complete;
and returned with included accessories or components where applicable.
Customers may remain entitled to inspect goods to the extent permitted by law.
If a customer receives the wrong product, they should contact Kinbora Support with the order details.
Kinbora will review the issue and provide appropriate instructions.
If an item arrives damaged, defective, or materially different from what was ordered, contact Kinbora as soon as reasonably possible.
Photographs, video, serial information, packaging, or other relevant evidence may be requested where reasonably necessary.
Where available, customers should initiate a return through:
My Account;
Orders;
Returns & Refunds;
or the Kinbora Help Center.
The customer should follow the return instructions provided for the specific order.
Responsibility for return shipping may depend on:
the reason for return;
product condition;
mandatory consumer rights;
and Kinbora's applicable commercial return terms.
Faulty or incorrectly supplied goods should be handled consistently with applicable consumer protection law.
Returned products may be inspected to confirm their condition and the applicable resolution.
Inspection should not be used to unlawfully limit mandatory customer rights.
Approved refunds are processed according to the Refund provisions and original payment method where appropriate.
Processing time can vary depending on the payment provider or financial institution.
Where exchanges are supported, availability may depend on current stock.
If exchange functionality is not supported for a particular product, the customer may be offered an appropriate return/refund process instead.
Some products may legally be excluded from standard returns in specific circumstances.
Any exclusion must be clearly disclosed and comply with applicable consumer law.
For help with a return, use the Kinbora Help Center or the return option associated with your order.
